Frequently Asked Questions
WHAT DOES CO-OP MEMBERSHIP MEAN?
Click here to see the importance of being a member of the co-op.
WHAT DOES A PRODUCE BOX SUBSCRIPTION MEAN?
Click here to see our Subscription Program details.
WHAT IF I CAN'T MAKE A PICK-UP?
You have a few options if you are unable to pick up your order:
- Before Sunday midnight deadline: you can request to reschedule an order to a different day or opt to skip that delivery through Member Support. If you opt to skip before the deadline:
Pay-as-you-go subscribers will not be charged for that delivery.
Prepaid subscribers will receive a credit on their account to be used towards co-op purchases in that year.
- After Sunday deadline through day before pick-up: contact Member Support to reschedule or skip your delivery. A $10/box skip fee will be charged since produce has already been purchased from your farmers.
- Day of pick-up: see next question.
WHAT HAPPENS IF I MISS MY PICK-UP?
If we have not heard from you prior to your day of delivery and you don't pick up your order on your pick-up day, it will be donated at the end of the day and you are responsible for payment of that order. See question above for information on our order deadline and skip fee.
WHAT WILL BE IN MY BOX?
Variety! You will not get week after week of cabbage, we promise! Harvest Boxes will typically contain 5-9 fresh fruits and vegetables from up to 30 Sandhills farmers. Click here to see details on the box contents and click here to view what the delicious produce the Sandhills has in store for us!
HOW DO I GET MY BOX/CO-OP ORDER?
When you purchase a produce box subscription or food from the online Artisanal Market by the weekly order deadline during the delivery season (April-November), the order is given to the farmer that week and your food is harvested/made to your order, and then you pick it up at a convenient Gathering Site of your choice. Click here for a list of our convenient Gathering Sites.
CAN I ORDER FROM THE ARTISANAL MARKET WITHOUT A PRODUCE BOX SUBSCRIPTION?
Yes! You do not need to have a subscription to order other foods from the online Artisanal Market, you just need to be a co-op member. Just order before the week’s order deadline and it will be made/harvested to your order and delivered to your Gathering Site.
WHAT IF I’M NOT HAPPY WITH THE PRODUCT DELIVERED TO ME?
Quality Guarantee: We're all in this together. This means that consumer satisfaction with quality of the products they receive is guaranteed. Farmers, staff, and volunteers check the produce several times during harvest, the grading process, and the packing process. Nonetheless, produce is a living, fragile product and occasionally something of poor quality slips through. If you receive a questionable item, we want to know about it. Call or email Member Support with details (a photo helps staff communicate the issue to farmers), and we'll take care of it.
I'M NOT SURE IF THE SUBSCRIPTION PROGRAM IS RIGHT FOR ME... CAN I TRY IT FIRST?
You are able to sign up for a subscription and cancel anytime by contacting Member Support. If you cancel within your first 3 deliveries, your membership will be refunded upon request. Membership fees are nonrefundable after your third box.
WHAT IF I WANT TO CANCEL MY SUBSCRIPTION?
Please contact us at Member Support to cancel.